Customer stories

How Clarity Clinic digitized psychiatric patient onboarding with Anvil

Mang-Git Ng
By Mang-Git Ng

Clarity Clinic used Anvil's PDF Filling API to automate intake forms and treatment consents, enabling digital patient onboarding and reducing administrative paperwork. Patients complete intake once, and every required document is generated and ready for their provider before the first appointment.

Healthcare
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Clarity Clinic used Anvil's PDF Filling API to automate intake forms and treatment consents, enabling digital patient onboarding and reducing administrative paperwork.

The Company

Clarity Clinic is a mental health provider offering in-person care at locations across the Chicago area and virtual telehealth care across Illinois. The clinic provides comprehensive mental health services including therapy, psychiatric medication management, and specialized treatment programs. By offering flexible care options, both virtual and in-person, Clarity Clinic makes mental health services more accessible to patients who might face barriers to traditional office visits.

The Problem

Mental health care requires extensive documentation before treatment can begin. New patients must complete detailed intake forms covering medical history, current symptoms, medications, insurance information, and consent for treatment. These forms are not only lengthy but contain sensitive health information that must be handled in strict compliance with HIPAA.

Before implementing digital solutions, Clarity Clinic relied on paper-based intake processes or static PDF forms that patients would fill out by hand or type into. This created several challenges. Paper forms had to be manually entered into the clinic's system, creating delays before providers could access patient information. For telehealth patients, coordinating paper intake forms was particularly cumbersome, requiring patients to print, complete, scan, and email documents.

The manual process also created inconsistencies. Handwritten forms were sometimes illegible, required fields were occasionally left blank, and intake staff spent significant time chasing missing information before appointments could proceed. As Clarity Clinic expanded their telehealth services, the need for a fully digital, automated intake process became critical.

The Solution

Clarity Clinic implemented Anvil's PDF Filling API to create a streamlined digital intake experience for new patients.

The solution integrates with Clarity Clinic's patient management system. When a new patient schedules an appointment, they receive a link to complete their intake information digitally. The data they provide is sent through Anvil's PDF Filling API, which automatically generates complete, properly formatted intake forms and treatment consent documents.

This approach ensures that all required fields are populated before documents are generated, eliminating the problem of incomplete forms. Patient data flows directly from the intake process into finalized documents without any manual transcription. The generated PDFs maintain the professional formatting and legal language required for medical consent forms while being populated with accurate patient information.

For treatment consents, the same API generates documents that clearly outline the patient's rights, treatment options, and privacy protections. These documents can be reviewed digitally and stored securely in the patient's record, all on HIPAA-compliant infrastructure.

The automation allows Clarity Clinic to provide a modern, digital-first experience for telehealth patients while maintaining the same streamlined process for in-person visits. Patients complete intake once, and all necessary documentation is automatically generated and ready for their provider before the first appointment.

By implementing Anvil's PDF Filling API, Clarity Clinic created a digital intake experience that supports their expanding telehealth services while reducing administrative burden and ensuring that providers have complete, accurate patient information before every appointment.

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